Retention Engine

Turn historical customer information into timely service opportunities and meaningful personal connections that bring buyers back to your store.

01
Import Existing Customer History
Organise previous customer records, watch purchases, purchase years and important dates in one accessible workspace.
02
Battery Replacement Reminders
Automatically identify the right service window from the watch purchase year and remind customers to return for battery replacement.
03
Birthday & Anniversary Wishes
Send personalised greetings on customer birthdays and anniversaries to strengthen loyalty and keep your brand memorable.

✓More repeat visits, service revenue and customer loyalty

Engagement Engine

Stay top-of-mind with customers through personalised, scheduled communication across the channels they already use.

01
WhatsApp & Email Outreach
Choose WhatsApp or email to send service reminders, personalised wishes, watch offers and customer follow-ups.
02
Festival Campaign Scheduling
Select the campaign date in advance and automatically deliver festival greetings or seasonal watch promotions on time.
03
Targeted Watch Offers
Create relevant offers for existing customers and encourage repeat purchases without managing every message manually.

✓Consistent engagement, stronger recall and predictable sales

Book your Watch Sense CRM demo