Terms and conditions

These terms are an agreement between you (or the business you represent) and Watch Sense CRM (“WatchSense”, “we”, “us”). They apply to our website at watchsensecrm.com, the WatchSense app and any related services, together with our privacy policy, refund policy and cancellation policy.

If you use WatchSense for a business, you confirm you can bind that business to these terms. You must be an adult who can enter a contract under Indian law.

• You sign in with Google. Keep your Google account secure; you are responsible for activity under your WatchSense account.
• Give accurate business and contact details and keep them up to date.
• Tell us straight away at info@akbhcodeai.com if you think someone else has access.
• You may add staff to your account. You are responsible for what they do in it.

WatchSense helps shops and service businesses keep customer records and send WhatsApp and email reminders, greetings, offers and campaigns, such as birthday wishes, service reminders and festival offers. Features, limits and plans are described on our features and pricing pages and may change as the product improves.

WatchSense is a tool. The messages are yours: you decide who receives them and what they say.

When you send messages through WatchSense, you promise that:

• you have each recipient’s consent to be contacted on that channel, and you can show it if asked;
• you will honour opt-outs immediately, including any STOP reply or unsubscribe request recorded in WatchSense;
• you will follow the WhatsApp Business terms, WhatsApp Commerce policy and message-template rules set by Meta, and the laws that apply to you, including telecom and anti-spam rules in India; and
• you will use your own WhatsApp Business account and keep it in good standing with Meta.

Meta may limit, pause or block a WhatsApp number or template. That is outside our control, and we are not responsible for messages Meta does not deliver.

You must not use WatchSense to:

• send spam, deceptive, harassing, threatening or unlawful messages;
• contact people who have not agreed to hear from you, or buy or scrape contact lists;
• promote illegal goods or services, or content that breaks someone’s rights;
• upload viruses or try to break into, overload or reverse-engineer the service;
• resell or share access to WatchSense unless we have agreed in writing; or
• do anything that puts our service, other customers or our providers (including Meta and Google) at risk.

We may remove content, pause sending or suspend an account that breaks these rules, and we will tell you why when we can.

You own the customer records and content you put into WatchSense. You give us permission to store, process and send them only so we can provide the service to you. For how we handle personal information, read our privacy policy.

You are responsible for having the right to upload that data, for telling your customers how you use it, and for answering their requests. You can export or delete your data, or ask us to, at any time. See data deletion instructions.

Plan names, prices and limits are on our pricing page. Prices are in Indian rupees and may be shown with or without GST; the amount you pay is the amount shown at checkout. Introductory or free offers are not promised to last forever, and we will give notice before a price you are paying changes.

Paid plans renew until cancelled. You can cancel as described in our cancellation policy. Refunds, where they apply, follow our refund policy. Payments are handled by third-party payment providers, whose terms also apply.

WhatsApp conversation charges made by Meta are separate from your WatchSense plan unless your plan says otherwise.

You can stop using WatchSense and cancel at any time. We may suspend or end your account if you break these terms, if the law requires it, or if a payment is not made after notice.

When an account ends, you can ask for your data to be deleted, and we will handle it as described in the data deletion instructions. Sections that are meant to continue, such as liability, ownership and governing law, do.

WatchSense, its software, design, logo and website content belong to Watch Sense CRM and are protected by law. We give you a limited, non-exclusive right to use the service for your own business while your account is active. You may not copy or resell it.

If you send us feedback or ideas, we may use them to improve WatchSense without owing you anything.

WatchSense works with services we do not control, such as Google sign-in, Meta’s WhatsApp Business Platform, email delivery and payment providers. Their terms apply when you use them, and their outages or policy changes can affect WatchSense.

We work to keep WatchSense available and will fix problems as quickly as we reasonably can, but we cannot promise uninterrupted service. We may update, change or remove features. Support is by email, phone and WhatsApp, using the contact details at the end of these terms.

WatchSense is provided “as is” to the extent the law allows. We are not responsible for indirect or consequential loss, lost profit or lost business, or for loss caused by things outside our reasonable control, including Meta, Google or telecom outages.

Our total liability to you for any claim about the service is limited to the amount you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

You agree to cover losses we suffer because you sent messages without the required consent or otherwise broke these terms.

These terms are governed by the laws of India. Courts of competent jurisdiction in India will decide any dispute. We would always prefer to fix a problem first, so please write to us before taking any other step.

We may update these terms as the service or the law changes. The new version goes on this page with a new “last updated” date, and we will tell business users about significant changes by email or in the app. If you keep using WatchSense after a change takes effect, you accept it.

• Email: info@akbhcodeai.com
• Phone or WhatsApp: +91 93350 62088