Skip to content

Data deletion instructions

You can ask us to delete your account and the personal information we hold. Here is exactly how, what happens next, and what the law lets us keep.

At a glance

  • Free. You do not need a reason.
  • Email us, or call or WhatsApp.
  • Done within 30 days of confirming it is you.
  • Works for WatchSense accounts, Google sign-in and Meta (WhatsApp) data.

Last updated 19 October 2026

1

Send the request

Email us from the address on your account, or use the button below. A call or WhatsApp message to our number works too.

2

We confirm it is you

We may reply with a question or ask you to confirm from your signed-in account, so nobody can delete your data for you.

3

We delete and tell you

We remove the data and email you when it is done, within 30 days of your confirmed request.

1If you have a WatchSense account

This covers your account, your business details, your customer records, templates, campaigns and message history in WatchSense.

Send a deletion request from the email address linked to your account:

Email a deletion request

Or write to info@akbhcodeai.com with the subject “Data deletion request”, or call or WhatsApp +91 93350 62088. Include your name, business name and the email or phone number on the account, and say whether you want the whole account deleted or only some details.

Want to keep a copy first? Ask for an export of your customers and we will send it before we delete anything.

2If you are a customer of a business

If a shop, clinic, salon or other business that uses WatchSense has your details and has been messaging you, that business decides what it keeps. The quickest route is to ask the business to remove you.

You can also write to info@akbhcodeai.com with the phone number or email address they used. We will pass your request to the business, or delete the record ourselves where we can.

To stop messages straight away: use the Unsubscribe link at the bottom of any email, or reply STOP to a WhatsApp message. We will not message you again on that channel.

3Google and Meta access

Sign in with Google

WatchSense receives your name, email address and profile picture when you sign in with Google. To stop that, remove WatchSense in your Google account permissions. Then send us a deletion request so we also delete what we already stored.

WhatsApp and Facebook (Meta)

If a business connected a WhatsApp Business account to WatchSense, you can remove WatchSense’s access in that business’s Meta Business settings under apps and integrations, or by asking us to disconnect it. Messages and data held by WhatsApp or Meta are governed by Meta’s own policies; to delete those, use Meta’s tools.

If you signed in through Facebook or any Meta product, you can use this page as our data deletion instructions: send the request above and mention the Facebook or WhatsApp account involved.

4What we delete and what we keep

Deleted

  • Your profile, sign-in and session records
  • Your business settings, templates and campaigns
  • The customer records you stored in WatchSense and their consent history
  • Message content we hold, and your WhatsApp connection details

Kept, only where the law or a real need requires it

  • Invoices and payment records, for tax and accounting duties
  • A short record that you asked for deletion, and a minimal opt-out list so we do not message someone who has already opted out
  • Information needed to resolve a dispute or prevent fraud

Data in backups is overwritten on our normal backup cycle. Anything we keep stays protected and is used only for the reason it is kept.

Deleting a paid account ends your service. Read the cancellation policy and refund policy first if that matters to you.

5How long it takes

We reply within a few working days, and finish the deletion within 30 days of confirming it is you. Deletion cannot be undone, so we may check once more before we remove a whole account.

6Need help?

How we handle data in general is explained in our privacy policy.

Our other policies