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Privacy policy

What we collect when you visit watchsensecrm.com or use WatchSense, why we collect it, who sees it, and how to take control of it. Written in plain words.

At a glance

  • We never sell or rent personal information.
  • Your customers’ data stays yours. We process it only to run the features you switch on.
  • Ask us to access, correct or delete your data at any time.
  • Sign-in is with Google. We never see your Google password.

Last updated 19 October 2026

1Who we are

WatchSense is a WhatsApp and email customer-management service for shops and service businesses, operated by Watch Sense CRM (“WatchSense”, “we”, “us”). This policy covers our website at watchsensecrm.com and the WatchSense app.

It explains two different groups of people: business users who sign up for WatchSense, and the customers of those businesses whose details a business keeps in WatchSense.

2Information we collect

From you, when you use our website or app

  • Name, business or shop name, email address and mobile number
  • Google account name, email address and profile picture, when you sign in with Google
  • Demo bookings: preferred date and time, and any message you write to us
  • Plan, billing and order details. Payments are handled by payment providers; we do not store full card numbers, UPI PINs or banking passwords
  • Settings you choose, such as your industry, message templates and send times
  • Anything you send to us by email, phone or WhatsApp

Automatically

  • Device, browser, IP address and pages visited, to keep the service working, secure and fast
  • Sign-in session records, so we can sign you out of a device when you ask

3How we use it

  • Create your account and keep you signed in
  • Run the features you set up, such as birthday wishes, service reminders and campaigns
  • Process orders and send essential account, billing and security messages
  • Schedule demos and answer support questions
  • Improve WatchSense, fix problems and measure how the website performs
  • Detect fraud, abuse and unauthorised access
  • Meet legal, tax and accounting duties

We do not sell or rent personal information to anyone.

4Your customers’ data

A business using WatchSense can store details about its own customers, patients, guests or members, for example names, phone numbers and email addresses, birthdays and anniversaries, purchase or visit history, service dates, and message preferences. Which details depend on the trade and what the business chooses to enter.

For this data the business decides what to collect and why, and WatchSense processes it on the business’s behalf to provide the service. The business is responsible for:

  • collecting the data lawfully and giving its customers any notices the law requires;
  • having consent before sending marketing messages;
  • keeping the records accurate; and
  • answering its customers’ privacy requests.

We use this data only to deliver the features the business has turned on and to keep the service secure. We do not use it to advertise to your customers or to build our own marketing lists.

If you are a customer of a business that uses WatchSense and want your details changed or removed, contact that business first. You can also write to us and we will pass your request on or act on it. See data deletion instructions.

5WhatsApp and email messages

WatchSense helps businesses create, schedule and send reminders, greetings, offers and other messages by WhatsApp and email. The business starts and controls these messages and is responsible for having the recipient’s consent.

WatchSense records consent for each customer and each channel, and does not send to someone who has opted out. Every email ends with an unsubscribe link. Recipients can also ask the sending business to stop messaging them.

We may still send essential account, billing and security messages to business users.

6Google and Meta

Sign in with Google. We receive your name, email address and profile picture so we can create and recognise your account. We never receive your Google password. You can remove WatchSense’s access at any time in your Google account permissions.

WhatsApp Business Platform (Meta). To send WhatsApp messages, a business connects its own WhatsApp Business account. We handle the connection details, message templates, delivery status and the message content needed to send and track messages. Meta’s own terms and privacy policy apply to messages once they reach WhatsApp.

We use Google and Meta data only to provide WatchSense to you. We do not sell it or use it for advertising.

7Cookies

We use a small number of cookies and similar technologies:

  • Essential: a secure session cookie that keeps you signed in, and cookies that protect the site against misuse
  • Preferences: remembering choices such as the industry you picked on the website
  • Analytics: understanding which pages are useful and how fast they load

You can block or delete cookies in your browser settings. Sign-in will not work without the essential session cookie.

8Who we share it with

We share limited information only with providers that help us run WatchSense, and only as needed for their service:

  • Hosting, database and cloud-storage providers
  • Email-delivery services
  • Meta, for WhatsApp messaging
  • Google, for sign-in
  • Payment providers
  • Analytics and website-security services
  • Customer-support tools

We may also disclose information when the law, a court or a government authority requires it, or to protect the rights and safety of our users and the service. If WatchSense is ever sold or merged, we will tell you before your information becomes subject to a different policy.

9How we protect it

We use reasonable technical and organisational measures, including encrypted connections, signed sign-in sessions that can be revoked, access limited to people who need it, and rate limits on sign-in. No online service can promise perfect security, so please use a strong Google account password and turn on two-step verification.

If you think someone has accessed your account, contact us straight away.

10How long we keep it

We keep information for as long as your account is active and as needed to provide the service, resolve disputes, prevent fraud, and meet legal, tax and accounting duties. When you ask us to delete your data, or after an account has been closed, we delete or anonymise it as described in our data deletion instructions. Some records, such as invoices, must be kept longer by law.

11Your choices and rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you can ask us to:

  • tell you what personal information we hold about you and give you a copy;
  • correct information that is wrong or incomplete;
  • delete your information;
  • withdraw consent you gave earlier; and
  • stop promotional messages (email: use the unsubscribe link; WhatsApp: reply STOP or tell the sending business).

Write to info@akbhcodeai.com. We may need to confirm who you are first, and will reply within 30 days. If you are not happy with our answer, you may complain to the relevant data-protection authority.

12Children

WatchSense is for businesses and adult users and is not aimed at children. We do not knowingly collect information from children through our website. If you believe a child has given us information, contact us and we will remove it.

13Processing outside your country

Some of our providers store or process information in other countries. Where that happens, we take reasonable steps so your information keeps appropriate protection.

14Changes to this policy

We may update this policy when our service, technology or the law changes. The new version goes on this page with a new “last updated” date. If a change is significant, we will also tell business users by email or in the app.

15Contact us

For privacy questions, data requests or complaints:

Our other policies