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Cancellation policy

You can cancel any time, with no long-term commitment. Cancelling stops the next renewal, and you keep your plan until the period you paid for ends.

At a glance

  • Cancel any time by email, phone or WhatsApp.
  • Your plan keeps working until the end of the period you already paid for.
  • You get 30 days after it ends to ask for your customer data.
  • The Free plan never needs cancelling and has no end date.

Last updated 23 October 2026

1Plans and billing

WatchSense has a Free plan and paid plans. Plan limits and prices are on our pricing page.

  • Starter, monthly: ₹499 a month. This is an introductory price.
  • Starter, yearly: ₹4,990 a year, paid up front. That is two months free compared with paying monthly.
  • Prices are before GST, which is added where it applies.
  • WhatsApp message charges are billed by Meta to your own WhatsApp Business account. They are not part of your WatchSense plan.

A paid plan starts once your payment is received and your account is set up.

2Renewal

Paid plans continue for another month or year until you cancel. Where you have authorised recurring payments, we charge the plan price at the end of each billing period. Before you authorise a recurring payment we tell you the amount, how often it is charged and the renewal terms.

3How to cancel

Tell us you want to cancel, in any of these ways:

Please tell us your name, your business name and the email on the account. We confirm in writing that the cancellation is done. Ask us at least a few days before your renewal date so the next charge is stopped in time.

4What happens after you cancel

  • Cancelling stops all future renewal charges.
  • Your plan stays active until the end of the billing period you have already paid for.
  • When it ends, paid features and limits stop, and the account moves to the Free plan or is closed, as you ask.
  • You can start a paid plan again at any time by buying a new subscription.

Cancelling does not by itself earn a refund of the current period. See the refund policy.

5Your data after cancelling

You have 30 days after your paid period ends to ask us for your customer data or to download it. After that, your data is scheduled for deletion, except records we must keep by law and copies in backups, which are overwritten on our normal backup cycle. Once data is permanently deleted, we cannot restore it.

You can ask for deletion sooner. See the data deletion instructions.

6Price changes

We may change plan prices, and the introductory Starter price may rise for new customers. We give advance notice before a new price applies to your renewal, and it never changes the price of a period you have already paid for. If you do not accept a new price, cancel before the renewal date.

7Suspension by us

We may suspend an account for non-payment, messaging people without consent, misuse of customer information, breaking the law or breaking our terms. Where we can, we tell you why first.

8Contact us

For billing, cancellation or subscription questions:

Read this policy together with our terms and privacy policy. Your rights under applicable law are not affected.

Our other policies