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Everything WatchSense does, in five parts

Know your customers, message them at the right time, keep their trust, bring them back and see what it was worth. Here is each part, exactly as it works in the app today.

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1

Know

Customer records

Every customer, what they bought or booked, and the dates that matter, in one place your whole team can use.

  • One record per customer

    Contact details, birthday, anniversary, and every purchase or visit: a watch, a device, a treatment or a plan.

  • Import from your billing software

    Excel or CSV, including exports with headers like Party Name, Mobile No. and Invoice Date. A row that fails is reported; the rest still go in.

  • Customers sign themselves up

    A QR code for your counter and a popup for your website, in your logo and colours. Consent is a tick box that is never pre-ticked.

  • Optional

    Tags

    Label customers VIP, bridal or “diwali 2026”, filter by tag and aim a campaign or alert at it.

  • Optional

    Warranty tracking

    Warranty months on each item, the expiry worked out for you, and a list of warranties ending soon.

  • Several outlets

    Link each customer to the outlet they visit and manage every branch from one account.

2

Engage

WhatsApp and email

The right message on the right day, sent for you, in the customer’s own language.

  • Automatic campaigns

    Birthday, anniversary and festival messages go out on the day, every year, without anyone pressing send.

  • Send now or aim at a group

    Send a campaign to everyone eligible straight away, or a one-off alert to the customers you choose.

  • Optional

    12 Indian languages

    A language for each customer and a template per language: English, Hindi, Marathi, Gujarati, Tamil, Telugu, Bengali, Kannada, Malayalam, Punjabi, Urdu and Odia.

  • Optional

    Your own WhatsApp templates

    Design a template with a live phone preview, submit it to Meta from inside WatchSense and get an email when it is approved.

  • Optional

    WhatsApp inbox

    See customer replies and answer them inside WhatsApp’s 24-hour window. Mark each one handled.

  • One schedule for both channels

    Every WhatsApp and email message shows as waiting, sent or failed, and waiting ones can be cancelled.

3

Trust

Service and consent

Keep customers informed, respect their choices and earn their reviews.

  • Optional

    Job cards

    Received, diagnosed, awaiting approval, in repair, ready, delivered. Every change is kept in the job’s history.

  • Optional

    Tell the customer at each step

    One tick sends “approval needed” with the estimate, or “ready for pickup”, on WhatsApp first and email if needed.

  • Optional

    Google review requests

    A set number of hours after delivery, one message with your Google review link. Each job is asked once.

  • Consent on every message

    Opt-outs per channel, STOP replies on WhatsApp and one-click unsubscribe in email. Opted-out customers are never messaged.

4

Retain

Reminders that bring people back

Follow-ups timed for your trade, so customers return before they drift to someone else.

  • Your industry’s follow-up

    A service reminder a year after a watch, a next-visit reminder 30 days after a salon visit, a renewal reminder a month before a gym plan ends.

  • Battery and strap offers

    Watch shops get battery reminders and strap-change offers on top, timed from each purchase.

  • Nothing lost while WhatsApp is set up

    Messages due before your WhatsApp is connected wait up to 72 hours, then go out by themselves.

5

Grow

Reports

See what went out, what is coming up, and the sales that followed.

  • Daily, weekly and monthly reports

    Messages sent and failed, campaign performance and upcoming birthdays and reminders.

  • Optional

    Revenue from campaigns

    Sales a customer made within 14 days of a campaign message, credited once to the latest message. It shows what followed, not proof of cause.

  • WhatsApp health alerts

    If your WhatsApp stops sending, you see a warning in the app and get one email a day until it works again.

From one sale to the next, without anyone remembering

Without WatchSense

  1. A customer buys
  2. Details go in a register
  3. Nobody follows up
  4. They buy elsewhere next time

With WatchSense

  1. A customer buys
  2. The record and dates are saved
  3. The right message goes out on time
  4. They come back

Built to keep your customers’ data safe

  • Encrypted for each shop

    Customer names, numbers, dates and your WhatsApp keys are encrypted with keys unique to your shop.

  • Shops never see each other

    Every request is checked against the signed-in shop. Another shop’s records are simply not found.

  • Safer sign-in

    Sign-in sessions can be ended everywhere at once, and admins use emailed one-time codes.

  • Tested on every change

    Hundreds of automated tests, including ones that try to read another shop’s data, run before every release.

See what it costs on the pricing page.

Platform questions

Your next sale is already in your customer list

Start free with your Google account. No card, no contract. Or book a 20-minute demo and we’ll set it up for your trade with you.

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