Effective Date: 27 July 2026
Last Updated: 27 July 2026

Watch Sense CRM (“Watch Sense,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit watchsensecrm.com, purchase our software, book a demo or use Watch Sense CRM services.

1. Information We Collect

We may collect the following information:

• Name
• Business or store name
• Email address
• Mobile number
• Billing and order information
• Demo booking date and preferred time
• Messages, remarks and business requirements
• Account and login-related information
• Customer information uploaded to Watch Sense CRM
• Browser, device, IP address and website-usage information
• Communications sent through our website, email or WhatsApp

Payments may be processed by third-party payment providers. We do not intentionally store complete debit card, credit card, UPI PIN or banking credentials on our servers.

2. How We Use Your Information

We may use collected information to:

• Create and manage your Watch Sense CRM account
• Process registrations, purchases and orders
• Send product access and login links by email
• Schedule and confirm SaaS product demonstrations
• Provide technical assistance and customer support
• Operate customer-management and retention features
• Send essential account, service and security notifications
• Improve our website, software and customer experience
• Detect fraud, misuse and unauthorised access
• Comply with applicable legal and regulatory obligations

We do not sell or rent personal information to third parties.

3. Customer Data Uploaded to Watch Sense CRM

Businesses using Watch Sense CRM may upload information relating to their customers, including:

• Customer names and contact details
• Dates of birth and anniversaries
• Watch model and purchase information
• Purchase dates and service history
• Battery replacement schedules
• Communication preferences
• Offer and campaign information

The business uploading this information is responsible for:

• Collecting customer data lawfully
• Providing all required privacy notices
• Obtaining necessary customer consent
• Maintaining accurate and relevant records
• Complying with applicable WhatsApp, email and marketing rules
• Responding to its customers’ privacy requests

Watch Sense CRM processes uploaded information to provide the features selected and configured by the business user.

4. WhatsApp and Email Communications

Watch Sense CRM may help businesses create, schedule or send:

• Battery replacement reminders
• Birthday and anniversary wishes
• Festival greetings
• Promotional offers
• Customer-retention campaigns
• Service reminders
• Other business communications

These messages are configured and initiated by the business using Watch Sense CRM. The business is responsible for ensuring that recipients have provided any consent required under applicable law.

Recipients may request that promotional communications be stopped by contacting the sending business or using the opt-out method provided in the message.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Ensure that the website functions correctly
• Remember user preferences
• Understand traffic and visitor behaviour
• Improve website speed and performance
• Measure marketing campaign effectiveness
• Protect the website against fraud and misuse

You can control or disable cookies through your browser settings. Some website features may not work correctly when cookies are disabled.

6. How We Share Information

We may share limited information with trusted service providers that help us operate Watch Sense CRM, including:

• Website-hosting providers
• Cloud-storage and database providers
• Email-delivery services
• WhatsApp and communication providers
• Payment gateways
• Analytics providers
• Website-security services
• Customer-support tools

These providers are permitted to process information only where necessary to perform their services.

We may also disclose information when required by applicable law, a court order, a government authority or to protect our rights, users and services.

7. Data Security

We use reasonable technical and organisational measures to protect information from:

• Unauthorised access
• Accidental loss
• Misuse or disclosure
• Unauthorised alteration
• Destruction
• Fraudulent activity

However, no website, software platform, server or electronic transmission method can be guaranteed to be completely secure.

Users are responsible for keeping their login credentials confidential and must notify us immediately if they suspect unauthorised account access.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide Watch Sense CRM services
• Maintain active accounts
• Process transactions
• Deliver customer support
• Resolve complaints and disputes
• Prevent fraud and misuse
• Meet legal, accounting and tax obligations

When information is no longer required, we may securely delete or anonymise it.

9. Your Privacy Rights

Subject to applicable law, you may request to:

• Access personal information held about you
• Correct inaccurate or incomplete information
• Withdraw previously provided consent
• Request deletion of eligible information
• Stop receiving promotional communications
• Raise a complaint regarding the use of your information

Certain information may be retained where necessary for legal, security, accounting or legitimate business purposes.

To submit a privacy request, contact us using the details provided below.

10. Marketing Preferences

You may unsubscribe from promotional emails through the unsubscribe option included in the message or by contacting us.

For WhatsApp communications, you may reply with “STOP” or contact the business that sent the message.

We may continue to send essential transactional, security, account and service-related communications where necessary.

11. Third-Party Links and Services

Our website may contain links to third-party websites, payment services or communication platforms.

We do not control and are not responsible for the content, security or privacy practices of third parties. Users should review the privacy policies of third-party services before providing personal information.

12. Children’s Privacy

Watch Sense CRM is designed for businesses and authorised adult users. Our services are not directed at children.

We do not knowingly collect personal information directly from children through our website. If you believe that a child has provided information to us, please contact us so that we can review and appropriately address the matter.

13. International Data Processing

Some technology or service providers may process or store information outside your state or country.

Where applicable, we take reasonable measures to ensure that personal information receives appropriate protection during such processing.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our products or services
• Business operations
• Technology and security practices
• Applicable legal requirements

The updated policy will be published on this page with a revised “Last Updated” date.

We encourage users to review this Privacy Policy periodically.

15. Contact Us

For privacy questions, data requests or complaints, contact:

Watch Sense CRM
Website: https://watchsensecrm.com/
Email: info@akbhcodeai.com
Phone: +91 93350 62088