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Repair and service centres

CRM for repair and service centres that brings your customers back

Repairs are where trust is won or lost. WatchSense tracks every job card, tells the customer when approval is needed and when the device is ready, then asks for a Google review.

Start free Try it for repair and service centres

Free plan, no card needed.

F

FixIt Point

Business account

Today

Hi Priya, how is your iPhone working? Visit us for a free check-up.10:02
Book a timeStop messages
Is it ready today?10:07

Check-up reminder · sent automatically

Calls them
Customers
Check-up reminder
Six months after the repair
Also sent
Birthdays, anniversaries, festivals
Extra tools
Repairs, Warranty tracking

You already won these customers. Then you went quiet.

They didn’t leave because of bad service. They left because nobody reminded them.

  • 14 Mar · Birthday

    Priya’s birthday came and went. Not a word from you.

    Nothing sent

  • Check-up reminder

    Six months after the repair, she was due back. She went wherever was closest.

    Nothing sent

  • 8 Nov · Diwali

    Three Diwali offers reached her phone. None of them were yours.

    Nothing sent

That’s three visits lost from one customer in one year. Now think of everyone in your register.

Sound familiar?

Already set up for repair and service centres

Choose your trade when you sign up and this is what you get. Nothing to configure.

  • In your trade’s words

    Calls them
    customers
    Records each
    device
    Keeps a list of
    parts
    Tracks work as
    repairs

  • Messages that send themselves

    • Check-up reminderSix months after the repair
    • Birthday wishesOn the day
    • Anniversary wishesOn the day
    • Festival offersAimed at your Business customers

  • Tools that fit

    • Review requests
    • Repairs with WhatsApp updates
    • Warranty tracking
    • Tags: Business, Warranty

In short

What does a CRM do for repair and service centres?

A CRM for repair and service centres keeps every customer’s details, device and important dates in one place, then follows up for you. WatchSense sends a check-up reminder six months after the repair, plus birthday, anniversary and festival messages on WhatsApp and email, through Meta’s official WhatsApp API.

Free for up to 100 customers. Starter is ₹799 a month for up to 2,000. Every plan has every tool for repair and service centres. See the plans

WatchSense for repair and service centres: FAQ

All 16 industries

Bring your customers back, starting today

Start free with your Google account. No card, no contract. Or book a 20-minute demo and we’ll set it up for your trade with you.

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