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Retail stores

CRM for retail stores that brings your customers back

Whatever you sell, customers come back when you remind them. WatchSense keeps every customer’s purchases and dates, and sends birthday, festival and follow-up messages for you.

Start free Try it for retail stores

Free plan, no card needed.

C

City Mart

Business account

Today

Hi Priya, thank you for shopping with us. We have new arrivals you may like.10:02
Book a timeStop messages
Is the offer valid on Sunday?10:07

Follow-up reminder · sent automatically

Calls them
Customers
Follow-up reminder
Three months after purchase
Also sent
Birthdays, anniversaries, festivals
Extra tools
Service jobs, Warranty tracking

You already won these customers. Then you went quiet.

They didn’t leave because of bad service. They left because nobody reminded them.

  • 14 Mar · Birthday

    Priya’s birthday came and went. Not a word from you.

    Nothing sent

  • Follow-up reminder

    Three months after purchase, she was due back. She went wherever was closest.

    Nothing sent

  • 8 Nov · Diwali

    Three Diwali offers reached her phone. None of them were yours.

    Nothing sent

That’s three visits lost from one customer in one year. Now think of everyone in your register.

Sound familiar?

Already set up for retail stores

Choose your trade when you sign up and this is what you get. Nothing to configure.

  • In your trade’s words

    Calls them
    customers
    Records each
    product
    Keeps a list of
    catalogue
    Tracks work as
    service jobs

  • Messages that send themselves

    • Follow-up reminderThree months after purchase
    • Birthday wishesOn the day
    • Anniversary wishesOn the day
    • Festival offersAimed at your Regular customers

  • Tools that fit

    • Customer tags
    • Service jobs with WhatsApp updates
    • Warranty tracking
    • Tags: Regular, Wholesale

In short

What does a CRM do for retail stores?

A CRM for retail stores keeps every customer’s details, product and important dates in one place, then follows up for you. WatchSense sends a follow-up reminder three months after purchase, plus birthday, anniversary and festival messages on WhatsApp and email, through Meta’s official WhatsApp API.

Free for up to 100 customers. Starter is ₹799 a month for up to 2,000. Every plan has every tool for retail stores. See the plans

WatchSense for retail stores: FAQ

All 16 industries

Bring your customers back, starting today

Start free with your Google account. No card, no contract. Or book a 20-minute demo and we’ll set it up for your trade with you.

Start free Book a 20-minute demo